It will have happened to you, as part of your profession as a real estate agent, to come across a particularly hostile person. This leads to a series of consequences. Not least, it can have an impact on the relationship with customers. How can a conflict be prevented in these circumstances?
In the field of real estate brokerage, developing a good understanding and communication skills can really make a difference.
The core business of the real estate agents in Delhi is built on human relationships, between colleagues or with customers. Social capital is the basis of commercial activity, and it all starts with interpersonal relationships.
From the first appointment, a dialogue is established, a contact with another person who has specific needs and methods, often different from ours. But entering immediately into empathy with those we face, this can facilitate the relationship and be decisive in the success of a negotiation or a collaboration.
What does it imply, in practice, to be empathetic?
We can summarize the concept of empathy in the following points:
- Listen and understand the needs and needs of the person;
- Communicate effectively and without bullying the other;
- Be open to finding solutions that can be satisfying for everyone.
Referring to the real estate reality, the human relationship is necessarily involved. This includes both the relationship between colleagues and between agents and customers.
Listening and understanding imply knowing how to prepare yourself for collaboration with those who are in front of you, excluding any emotional and personal attitude (sympathy, antipathy) and avoiding hiding behind your needs, points of view or moral judgments. This is enough, at times, to prevent misunderstandings that could lead to conflicts.
- Communication plays an essential role: using a language understandable to your interlocutor allows you to connect.
- Flexibility and adaptation are the key to opening a constructive relationship.
- In the commercial, empathy is the ingredient that cannot miss such a good seller because you can build a beneficial relationship for all parties involved.
The advantages of being empathic
All these factors contribute to creating productive and lasting relationships and help prevent conflict situations. The positive aspects can be found in different areas.
One example is the fact that many customers prefer to buy products or services from companies that they perceive as ’empathetic’ through marketing actions aimed at emphasizing attention to consumer needs.
Is there still reason to consider hiring a real estate agent in 2019?
Now, what can a real estate agents in Noida do that you could not do yourself in 2019? The broker still has several strings to his bow and can be an indispensable ally. The problem is that there are still too many ostrich brokers who do not want to adapt to the information age. We are in a period of transition, society has never evolved so quickly, and sometimes it can be hard to follow.
The real problem is that some brokers continue to live in the past! Most industries are currently facing this reality. Technology changes everything! We understand that it’s very hard to change when you have been working the same way for 30 years.
In conclusion, training in being empathetic improves relationships and increases productivity.